Testing Website Usability in Spanish-Speaking Academia through Heuristic Evaluation and Cognitive Walkthroughs

María Paula González (National Council of Scientific and Technical Research CONICET, Argentina)

Toni Granollers (Universitat de Lleida, Spain)

Afra Pascual (Universitat de Lleida, Spain)

Abstract: Although usability evaluations have been focused on assessing different contexts of use, no proper specifications have been addressed towards the particular environment of academic websites in the Spanish-speaking context of use. Considering that this context involves hundreds of millions of potential users, the AIPO Association is running the UsabAIPO Project. The ultimate goal is to promote an adequate translation of international standards, methods and ideal values related to usability in order to adapt them to diverse Spanish-related contexts of use. This article presents the main statistical results coming from the Second and Third Stages of the UsabAIPO Project, where the UsabAIPO Heuristic method (based on Heuristic Evaluation techniques) and seven Cognitive Walkthroughs were performed over 69 university websites. The planning and execution of the UsabAIPO Heuristic method and the Cognitive Walkthroughs, the definition of two usability metrics, as well as the outline of the UsabAIPO Heuristic Management System prototype are also sketched.

Keywords: Spanish-speaking context of use, UsabAIPO heuristic method, UsabAIPO metrics, cognitive walkthrough, usability evaluation

Categories: H.3.1, H.3.2, H.3.3, H.3.7, H.5.1