Modelling and Implementing Pre-built Information Spaces. Architecture and Methods for Process Oriented Knowledge Management

Karsten Böhm (University of Leipzig, Institute of Computer Science, Germany)

Wolf Engelbach (Fraunhofer Institute for Industrial Engineering IAO, Germany)

Joerg Härtwig (University of Leipzig, Institute of Computer Science, Germany)

Martin Wilcken (Fraunhofer Institute for Industrial Engineering IAO, Germany)

Martin Delp (University of Applied Sciences Kufstein Tirol, Austria)

Abstract: Process-oriented Knowledge Management aims to provide adequate information for employees, especially in weakly structured and information-intensive business processes. Beside a technical software solution, which uses a pre-structured, context-aware and collaborative information space that combines processes, domain specific semantic structures and document parts, this requires a methodology to model the process and other context-dimensions, such as roles. Moreover, a guideline and clear service modules are necessary to introduce process-oriented Knowledge Management in companies, especially in small and medium-sized enterprises (SME). Such solutions were developed in the cooperative research project PreBIS (Pre-Build Information Space).

Keywords: business processes, collaborative filtering, context-awareness, information retrieval, introduction method, knowledge management, modelling method, ontology

Categories: H.3, H.4, I.2.4, I.2.7, I.7, J.1