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Volume 11

Content of Issue 4
DOI: 10.3217/jucs-011-04
Integrating Business Processes and Knowledge Infrastructures M. Strohmaier, S. N. Lindstaedt 426
Modeling Knowledge Work for the Design of Knowledge Infrastructures R. Maier 429
KMDL - Capturing, Analysing and Improving Knowledge-Intensive Business Processes N. Gronau, C. Müller, R. Korf 452
Tube Map Visualization: Evaluation of a Novel Knowledge Visualization Application for the Transfer of Knowledge in Long-Term Projects R. Aslak Burkhard, M. Meier 473
A Methodology and a Toolkit that Integrate Technological, Organisational, and Human Factors to Design KM within Knowledge-Intensive Networks T. Forzi, M. Peters 495
The Role of Knowledge Management Solutions in Enterprise Business Processes V. Janev, S. Vraneš 526
A Knowledge Infrastructure Hierarchy Model for Call-Centre Processes G. Timbrell, S. Koller, N. Schefe, S. N. Lindstaedt 546
Process Oriented Knowledge Management: A Service Based Approach R. Woitsch, D. Karagiannis 565
Reconciling Knowledge Management and Workflow Management Systems: The Activity-Based Knowledge Management Approach S. Dustdar 589
Modelling and Implementing Pre-built Information Spaces. Architecture and Methods for Process Oriented Knowledge Management K. Böhm, W. Engelbach, J. Härtwig, M. Wilcken, M. Delp 605