Process Oriented Knowledge Management: A Service Based Approach

Robert Woitsch (BOC Information Technologies Consulting GmbH, Austria)

Dimitris Karagiannis (University of Vienna, Institute for Computer Science and Business Informatics, Austria)

Abstract: This paper introduces a new viewpoint in knowledge management by introducing KM-Services as a basic concept for Knowledge Management. This text discusses the vision of service oriented knowledge management (KM) as a realisation approach of process oriented knowledge management. In the following process oriented knowledge management as it was defined in the EU-project PROMOTE (IST-1999-11658) is presented and the KM-Service approach to realise process oriented knowledge management is explained. The last part is concerned with an implementation scenario that uses Web-technology to realise a service framework for a KM-system.

Keywords: knowledge management process, knowledge management service

Categories: H.1