Converging Knowledge Management, Training and e-learning: Scenarios to Make it Work

Lilia Efimova (Telematica Instituut, The Netherlands)

Janine Swaak (Telematica Instituut, The Netherlands)

Abstract: Companies are starting to recognise synergies between knowledge management, training and e-learning programs, but a closer look reveals that these integration ideas are rarely implemented in practice. The goal of this paper is to provide a starting point for collaboration between corporate KM and HR/learning teams by mapping existing practices of linking KM, training and e-learning efforts. We provide an overview of experiences and future ideas of collaboration derived from several studies, group them in three themes and then illustrate each theme with a scenario. The first theme gives examples of using HR and training instruments to support knowledge management. The second theme represents cases of using KM methods (namely a community of practice) to support HR learning management efforts. The last theme describes how KM and HR/learning teams could work on joint initiatives. Then we discuss the added value of the scenarios and propose further practical steps and research directions.

Keywords: e-learning, knowledge management, scenarios, training

Categories: A.1, H.4, J.4, K.3, K.6