A Framework for the Successful Introduction of KM Using CBR and Semantic Web Technologies
Mark Hefke (FZI Research Center for Information Technologies at the University of Karlsruhe, Germany)
Abstract: This document describes our current work on developing a framework which supports organizations in the successful implementation of Knowledge Management (KM). It follows the holistic approach of a KM introduction by considering technological, organizational and human aspects, as well as the organizational culture in equal measure. The framework provides recommendations based on Case-Based Reasoning (CBR) techniques and Semantic Web technologies. It supports the four processes of Aamodt & Plaza's CBR-cycle. The best practice cases for a successful KM implementation are structured by the use of an ontology.
Keywords: case-based reasoning, knowledge management, semantic Web