Let Me Tell You a Story - On How to Build Process Models

João Carlos de A. R. Gonçalves (Federal University of the State of Rio de Janeiro (UNIRIO), Brazil)

Flávia Maria Santoro (Federal University of the State of Rio de Janeiro (UNIRIO), Brazil)

Fernanda Araujo Baião (Federal University of the State of Rio de Janeiro (UNIRIO), Brazil)

Abstract: Process Modeling has been a very active research topic for the last decades. One of its main issues is the externalization of knowledge and its acquisition for further use, as this remains deeply related to the quality of the resulting process models produced by this task. This paper presents a method and a graphical supporting tool for process elicitation and modeling, combining the Group Storytelling technique with the advances of Text Mining and Natural Language Processing. The implemented tool extends its previous versions with several functionalities to facilitate group story telling by the users, as well as to improve the results of the acquired process model from the stories.

Keywords: business process modeling, computer-supported collaborative work, knowledge management, text mining

Categories: H.4, I.2.7, I.7