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Volume 9 / Issue 6

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DOI:   10.3217/jucs-009-06-0463


The Benefits of Knowledge Management - Results of the German Award "Knowledge Manager 2002"

Klaus North (University of Applied Sciences Wiesbaden, Germany)

Tina Hornung (University of Applied Sciences Wiesbaden, Germany)

Abstract: In the paper the applications to the 2002 Knowledge Management Award are discussed in relation to measuring the benefits of KM. It is concluded that benefits of KM initiatives depend on the KM approach taken.

Keywords: balanced scorecard, knowledge management, measurement of benefits

Categories: A., H.