Applicability of User Experience and Usability Questionnaires

Andreas Hinderks (University of Seville, Spain)

Dominique Winter (University Siegen, Germany)

Martin Schrepp (SAP SE, Germany)

Jörg Thomaschewski (University of Applied Sciences Emden/Leer, Germany)

Abstract: To be successful, interactive products need to fulfil user expectations and create a positive user experience (UX). An established method to measure UX involves questionnaires. What we aim in this paper is to present a list of user experience and usability questionnaires and its applicability for different digital products. A total of 13 questionnaires on usability and UX were analysed for this paper, and 25 factors were extracted from those questionnaires. A study was conducted based on this collection of factors with N=61 students. The study investigated the perceived importance of usability and UX factors for seven digital products. The goal was to have a collection of usability and UX factors that could be combined for suitable products evaluation. The results of the study revealed that no questionnaire covered all the factors perceived important by the participants.

Keywords: UX factors, content validity, questionnaire, usability, user experience

Categories: H.1.2, H.5.0, H.5.2