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Volume 17 / Issue 9

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DOI:   10.3217/jucs-017-09-1281


Using the Affect Grid to Measure Emotions in Software Requirements Engineering

Ricardo Colomo-Palacios (Universidad Carlos III de Madrid, Spain)

Cristina Casado-Lumbreras (Universidad Complutense de Madrid, Spain)

Pedro Soto-Acosta (University of Murcia, Spain)

Angel Garcia-Crespo (Universidad Carlos III de Madrid, Spain)

Abstract: Computer systems are designed and used by humans. And human being is characterized, among other things, by emotions. Giving this fact, the process of designing and developing computer systems is, like any other facet in our lives, driven by emotions. Requirements engineering is one of the main phases in software development. In Requirements engineering, several tasks include acceptance and negotiation activities in which the emotional factor represents a key role. This paper presents a study based on the application of affect grid by Russell in requirements engineering main stakeholders: developers and users. Results show that high arousal and low pleasure levels in the process are predictors of conflictive requirements.

Keywords: emotions, software engineering, software psychology, software requirements

Categories: D.m, K.6.1, D.2.1