A Note on Culture-sensitive Knowledge Management in OE-sales Area of Robert Bosch GmbH

Marc Kuhn (Robert Bosch GmbH, Germany)

Abstract: A knowledge oriented culture is often considered as a basic infrastructure for successful Knowledge Management. Decentralized knowledge activities at Bosch follow the given company culture and do not try to affect cultural aspects at short notice. The internal analysis of knowledge culture bases on a Bosch-specific three-level model. This model is used for research activities on Bosch internal knowledge markets . As result, a specific Knowledge Culture Index can be defined. This Index helps to show the potentials of knowledge management solutions in one single organizational context.

Keywords: Bosch, decentral knowledge management, knowledge culture, knowledge culture index

Categories: A.1, A.m