Knowledge Management in Challenging Settings - A Case of Military Aircraft

David Mayrhofer (Institute of Information Management, University of St. Gallen, Switzerland)

Peter Heilmeier (EADS Military Aircraft, Germany)

Ravi Nirankari (EADS Military Aircraft, Germany)

Andrea Back (Institute of Information Management, University of St. Gallen, Switzerland)

Abstract: Besides typical challenges related to knowledge management (KM), EADS Military Aircraft is facing some specific challenges resulting from the company's history as well as from its position in the military environment. This descriptive case study reports on the specific challenges and state-of-the-art of KM within a military company and presents some KM initiatives related to these challenges. Furthermore, challenges are related to corresponding concepts and criteria for selecting specific methodologies to tackle upcoming challenges. Finally, the authors are concluding this paper with several key success factors for KM within this environment and give an overview of the next steps.

Keywords: case study, knowledge management, knowledge sharing

Categories: H.4.0, J.7, K.4.3, K.6.1