Knowledge Management for Competence Management

Giuseppe Berio (Dipartimento di Informatica, Università Torino, Italy)

Mounira Harzallah (LINA, University of Nantes, France)

Abstract: In companies, competence management involves several heavy processes that we have categorised in four classes: competence identification, competence assessment, competence acquisition, competence usage. Competence management, being the management of knowledge about competence, can also take advantage from the knowledge engineering techniques to support the mentioned processes. The paper classifies the knowledge engineering techniques proposed in the existing literature to support the competence management according to its processes. According to the performed classification and based on the authors' previous work on competence management information systems (CRAI approach), the paper provides a critical discussion of the mentioned knowledge engineering techniques: their strengths and benefits in the context of the processes carried out.

Keywords: CRAI model, competence management information systems, individual competence, knowledge engineering techniques

Categories: E.2, H.1.1, H.3.2