Knowledge Management More Effort - More Success?
Barbara Tillian (Gosch Consulting GmbH, Austria)
Abstract: Interested readers find a lot of ideas, concepts and implementation attempts for the modern subject "knowledge management". A midsize consulting company now faces the problem of finding the answer to: "what do we need to implement to stay in touch with knowledge and where does the cost/profit relationship just put a stop our possibilities?" The biggest problem for these companies is their size: they are too big to exchange information and knowledge during coffee or lunch breaks. On the other hand the extensive, company wide systems of the corporates are too expensive and usually not hitting the target. Against this background I'd like to present a possible solution for day-to-day knowledge management using the hands-on experience of Gosch Consulting GmbH, a midsize IT-consulting company. Looking at our company from the knowledge point of view we realized early on that certain standards have been partly implemented within the company even before the knowledge management hype started. This motivated us to take a closer look at the practicability of our tools and to look into and introduce some of the new concepts and ideas. The objective was to examine their efficiency and effectiveness for our own company first and then to find the balance between "must" and "nice to have". Equally important was the fact that the instru-ments had to enhance the quality and value of the company and also of the individual employee.
Keywords: knowledge management