Evaluating and Improving WWW-Aided Instruction
Samuel A. Rebelsky
(Dartmouth College, Hanover, NH, USA
Email: samr@cs.dartmouth.edu)
Abstract: A growing number of instructors are putting
course resources on the World Wide Web (WWW) [Berners-Lee et al. 1994], from simple
course descriptions through traditional printed handouts to complete
"classroom-free" classes ([Team Web
1995] provides a broad sampling of such
resources). However, there appears to be a paucity of evaluation of
WWW based classroom resources. Do they help or do they hurt? Which
materials are more valuable or less valuable? How do students react to
the web? This paper describes the design, evaluation, redesign, and
re-evaluation of a number of course webs that incorporate a wide range
of resources (including readings, notes, transcriptions, and
traditional handouts) and media (including text, images, and
audio). This paper generalizes student reactions to webs for two
introductory Computer Science courses [Rebelsky 1994] [Rebelsky 1996], incorporating additional
comments from students in advanced courses. Key Words: Multimedia Information Systems
[Evaluation/Methodology], Computer Uses in Education, World-Wide Web,
Hypertext Document Design and Preparation, Computer Science Education,
Computer Literacy. Categories: K.3.1, H.5.1, I.7.2, K.3.2, K.3.m
1 Introduction
Hypermedia is beginning to change the way we think, teach, and
learn. While sophisticated hypermedia applications, such as Perseus
[Marchionini and Crane 1994] [Crane 1995] provide the promise of new
learning and teaching strategies, a simpler and quieter hypermedia
teaching revolution is upon us: the use of the World Wide Web for
providing course resources. The University of Texas at Austin World
Lecture Hall [Team Web 1995] presents resources from hundreds of
online courses in dozens of disciplines. In spite of the vast array of
electronic courses, there seems to be little formal or informal
evaluation of WWW-aided instruction, other than short notes, such as
[Windley 1994]. There are a number of questions that might be asked about the design and
implementation of course-based webs. These include Perhaps more importantly, questions need to be asked about the effects
of course-based webs. In particular, Does the web of materials help
students learn, or hinder learning? However, this question is broad
enough that it is helpful to consider more specific effects on usage
and learning.
- What materials do students use, and why? There is little point to
creating a web (or a particular component) if students do not use it.
- How do students react to the array of materials presented? Are they
overwhelmed by the number of materials available, or are they able to
select only the appropriate materials?
- Can students navigate the web? Frequently, users get "lost in
hyperspace" [Nielsen 1995]. Does the scope or design of a course web
make it easier for students to quickly find the materials they need?
- Do some use the materials as an excuse to miss lectures or
discussions?
- An extensive collection of resources might lead students to stop
taking notes. Do webs affect student note-taking? If so, what types of
notes do they still take? Does it permit them to participate more
actively?
- An implied reason for creating webs is that we expect reuse of
materials. Do students and instructors reuse past materials? If so,
how?
In a number of courses, I have investigated possible ways of using the
World Wide Web to provide a variety of resources for courses in
Computer Science and of evaluating the effects of those resources on
student learning. In [Rebelsky 1994], I reported on the initial design
and development of an extensive course web for an Page 830
introductory Computer Science course and the student reactions to that
web. In [Rebelsky 1996], I reported on the redesign of that course web
to incorporate the results of the first study and on the student
reactions to the redesign. In this paper, I describe common results,
key ideas, and evaluation strategies from the two studies, extended by
student reactions to a similar web in an advanced Computer Science
course on networking.
2 Background
2.1 Subjects and Setting
Dartmouth's COSC004 - Concepts in Computing - is one of the new
type of introductory courses designed for nonmajors that present an
introduction to the field of Computer Science, rather than to only
computer applications, computer concepts, or computer programming. The
students in this course are generally humanists between their second
and third year of college - in 1994, 25 such students participated
in the course and survey; in 1995, 31 such students participated. The
course touches on a number of topics, including hypermedia, algorithm
design and analysis, language design, theoretical Computer Science,
computer programming, computer architecture, and implications of
computing. Students read not only a standard textbook [Schneider and
Gersting 1995], but also a number of source materials, such as [Bush
1945]. In addition, they complete a number of lengthy assignments as
well as weekly laboratories and infrequent tasks. Many students also
complete a course project that incorporates key algorithms,
hypermedia, information retrieval, and interface design. The amount of material in the course makes it one of the most
work-intensive courses the students encounter. In end-of-course
surveys, over 90% of the students in the course regularly report that
it is "much more work than the average course" (the highest ranking
available in response to the question), with the remaining 10%
reporting that it is "more work than the average course." Because of
the scope of material covered in the course and the workload, I chose
to create a web of resources to better support student learning and
accommodate some alternative learning strategies. As such, the web is
intended as a supplement to, and not a replacement for, classroom-,
group-, textbook-, and assignment-based learning. To provide additional perspective to these results, I have also
included results from an advanced undergraduate course in Computer
Networking, held in 1996 with 27 students. However, the primary
subjects are the students in the introductory courses.
2.2 Resources
In all the studies described in this paper, I experimented with the
types and numbers of materials that students would use, as well as the
ways that those materials were Page 831
distributed. In all cases, webs included traditional materials, such
as assignments and syllabus, but also supplemented these materials
with a variety of alternate materials, such as transcriptions or
course outlines. For both the introductory courses, I used a projected
computer display for the course "blackboard," typing on the computer
during each class (that is, the blackboards were not prepared before
class). For the 1994 course, a custom HyperCard stack provided the
blackboard (to better mimic the "uniform board space" one finds in
traditional blackboards. For the 1995 course, a text editor provided
the blackboard. This method gives a continuous, rather than segmented,
view of the material written on the blackboard in each class.
2.2.1 Resources, Phase One (1994)
My main intent in the 1994 course web was to provide as many materials
as possible. Hence, in addition to including traditional materials,
such as assignments and syllabus, this web also included an outline of
each session (prepared in advance and handed out to students at the
beginning of the session), the text from the blackboard of each
session (to allow students to pay attention to what was happening in
lecture or discussion, rather than frantically trying to copy down
every word), a transcription of each session (so that students could
easily recall something mentioned in discussion or lecture), and a
collection of questions and answers. While I had originally hoped to
include audio and video clips, limited time prevented the
incorporation of such materials. I also asked each student to write a
short (1--3 page) guide to a subject of that student's choosing,
working under the dual assumptions that students learn by trying to
teach, and that peer-written materials could better support student
learning [Annis 1983] [Mazur 1993]. In addition, phase one included a
number of non-WWW materials, particularly animations built in
HyperCard (as in 1994, the WWW did not yet incorporate a programming
language).
2.2.2 Resources, Phase Two (1995)
Because students reported feeling overwhelmed by the number of
resources in the 1994 web (see [Section 3] below), the redesign of the
web for a new session of the course used fewer resources. Because of
the exclusively positive reaction to the informal course outlines, I
used those outlines as the focus of the new web. Because students
invariably print such outlines, I provided them at the beginning of
each session (and used a high-level outline at the beginning of each
outline to give them a sense of the proposed order of the topics
covered that day). I dropped materials, such as transcriptions, that
seemed particularly overwhelming. I also added a few types of
materials that I had not used in the previous web, such as audio
reproductions of the first few classes (which took long enough to
prepare that students did not use them). In the hopes that students would reuse past materials, I included
general links to past course materials, including not only the web
created for the previous course, but also the student-authored guides
and selected student homework assignments. For Page 832
this course, instead of asking students to write tutorials, I asked
each student to convert a "blackboard" (created in Microsoft word) to
HTML. Finally, this course again used HyperCard-based stacks to
provide additional interactivity and/or animations. Hence, the primary
resources provided for this course were: syllabus, outlines,
assignments and solutions, reproductions of blackboards, selected
questions and answers, selected longer instructional guides, and
materials from the past course.
2.2.3 Resources, Advanced Course (1996)
Because of time constraints, the course web for the advanced course
included many fewer types of materials than the other two courses
(although my teaching assistant provided the student with an extensive
array to non-local resources on the WWW). Again, course outlines
provided the center of this web, but no blackboards or audio materials
were available. Assignments, answer keys, syllabus, and selected
questions and answers were also part of this course web.
2.2.4 Distribution of Resources
Because a number of resources were used in each course, it also became
necessary to use a number of distribution mechanisms along with the
web. In part, the form of distribution helped students prioritize
materials. Because students in the 1994 course reacted positively to
these distribution methods, they were used again in the 1995 course. - The most important resources were printed and handed out at the
beginning of each class. Such resources included the course guide and
syllabus, assignments, and the outlines of individual classes. All of
these materials were also available on the World-Wide Web.
- Somewhat less-important resources were sent through electronic
mail. These included comments on assignments and answers to select
questions. Most of these materials were also available on the World-
Wide Web.
- Time-critical materials (e.g., corrections to assignments) were
also sent through electronic mail. Most of these materials were
indirectly incorporated into the web (primarily through modifications
to underlying documents).
- Other resources that might only be appropriate for certain types
of learners were put on the network and the students were informed of
their existence by electronic mail, a mention during the class
session, or a pointer in the class notes. These resources included the
transcriptions, student notes on topics, and broader collections of
questions and answers. Some regularly created resources, such as the
electronic blackboards, were mentioned only at the start of the term.
Page 833
- Macintosh-specific resources, such as HyperCard stacks or the original
versions of electronic blackboards (in HyperCard or Microsoft Word
format) were placed on an AppleShare server.
2.3 Organization and Support for Navigation
Categories provided the primary organization of pages: each page had a
link from a category-specific index (e.g., an index of all
assignments) and to the prior and next pages in the same category. Of
course, traditional hypertext links provided an additional navigation
method (e.g., when an assignment mentioned a topic, it included a link
to the outline describing that topic). Students could access materials
through the course syllabus, through component-specific indices, from
related pages, and by directly entering URLs. The course syllabus
included links to each day's notes, to assignments, and to additional
handouts (e.g., a tutorial guide to HTML authoring). In addition, a simple searching engine was provided to facilitate
access to materials. For the 1994 course, the search engine was based
on WAIS. For the 1995 course, it was based on a custom-authored search
engine that provided context in a way that students seemed to
prefer. This simpler searching engine, when given a keyword, lists all
the documents that contain the keyword along with all the lines in
each document that contain the keyword (with the word highlighted). To
ensure that students knew about this facility, I gave them a short
assignment to use it and compare its interface to that of the
traditional search strategy. The design of individual pages also helped students navigate. Most
pages began with a short outline of the page to prepare students for
the rest of the page. Such introductory outlines not only support
navigation and scanning, they also enhance learning [Krug et
al. 1989]. Because I expected that students would occasionally prefer
to directly enter URLs, each handout included the URL at the top
(Netscape Navigator [Netscape 1996] and other browsers now support
printing of URLs, but did not do so at the time).
2.4 Evaluation
It is, of course, difficult to evaluate the success of a teaching
method (e.g., [McKeachie 1986], pp. 260-265). Hence, student reactions
and effects on the course instructor were used as the primary
evaluation criteria. Student reactions were evaluated both
qualitatively and quantitatively. At the end of each term, students were given a non-anonymous
evaluation form to determine their reactions to both the electronic
resources for the course and to the various course topics This
evaluation was given in addition to the College-wide anonymous
evaluation (which targets traditional instructional techniques) and
included more specific questions than traditional course evaluation
forms. In particular, this evaluation asked the students to comment on
many of the components of the web as well as to other issues in the
course. Questions on the web were only a Page 834
small part of the initial evaluation, but emphasized written answers:
of the 52 "check an answer" questions, 13 asked about the course web;
of the 16 "written" questions, 8 asked about the course
web. Unfortunately, the initial evaluation focused on materials,
rather than usage and was redesigned for the 1995 course. While the
1994 evaluation was focused on form and qualitative data, the 1995
evaluation emphasized usage and quantitative data, asking students not
only how much they used resources, but also how it changed their
learning. For this evaluation, 21 of 55 check-box problems were on the
web, and only 5 of 21 written answers. Although it might have been preferable to conduct the survey using
HTML forms, the browser many students used for the 1994 version of the
course (NCSA Mosaic for the Mac version 1.03 [NCSA 1993]) did not
support forms. While better browsers were available for the 1995
version, a paper version was again used due to time limitations
(although some students chose to copy the online version and insert
comments). For future courses, a version of [Greenwood and Recker
1996] will be used. The response rate for this survey was very high. Over 90% of the
students in the 1994 class filled out the survey forms and all the
students in both the 1995 course and the 1996 (advanced majors) course
filled out the form. In addition, students were very open about their
answers, feeling free to criticize the course. I believe that this is
not only because the students trusted me, but also because of
Dartmouth's honor code, which encourages them to answer honestly and
me to hold to a promise of reading evaluations only after grades were
turned in.
3 Results
Students appeared satisfied with (and even enthusiastic about) the
resources provided on the web, and the decision to use the web (as
opposed to an AppleShare File Server, for example) to distribute
them. Unfortunately, the 1994 survey lacked questions on level or
frequency of use, preventing substantial qualitative
analysis. Nonetheless, from student reactions to the survey, it was
clear that different students used different resources. In the subsequent experiment, students had generally positive
reactions to the use of WWW-based resources. The reorganization and
reduction in number of core materials also seemed to encourage online
usage - with an average student rating of 3.3 on the question of
"How often did you use the WWW-based class materials (1 = never; 5 =
all the time)?" No students in the introductory courses responded 1
for this question, suggesting that all students used the materials at
some time. Many were quite enthusiastic, with comment similar to "I
hope you don't discontinue this - I think these (WWW-based
materials) are a very handy reference if you need to go back and
search or whatever." Students in the introductory courses generally found the number of
online materials and electronic handouts overwhelming. For example,
one student in the 1994 course reported Page 835
With so much time available, it is essential to limit the resources we
will use or we will never finish any assignment. At times, I felt
guilty for not conscientiously printing out transcripts, blackboards,
etc., etc. However, to use all the resources would lead to being at
your computer 24 hours a day. Even in the less resource-intensive web created for the 1995 course,
over half of the students still found the number of online materials
and electronic handouts overwhelming. As the quotation above suggests,
this sense of being overwhelmed may be due in part to the workload in
the course. As suggested earlier, most students find that this course
requires much more work than the average course. In addition, many are
stunned to discover that the breadth-first approach means that the
touch on topics (e.g., the halting problem) that their colleagues who
are Computer Science majors do not touch on until their senior
year. This discovery may indirectly enhance the sense of being
overwhelmed. Reactions to the majors-only course (which, admittedly,
provides fewer resources) support this notion. In the majors only
course, no student reported being overwhelmed by the materials. The use of a search engine was not successful in the 1994 course, with
only 13% reporting that they used it to find documents. In part, this
was due to the engine itself; students sometimes searched for text
that appeared in raw HTML but not on the page, and were confused by
the results. Others were confused that the "summary" given to them
(the first few lines of the document) did not include the text. In
addition, the search mechanism was only mentioned at the beginning of
the term, and not mentioned later in the term. The revised searching
engine and increased emphasis on searching seem to have paid off: 63%
of the students reported that they used the new search utility. This
is a significant increase over the previous course. It is likely that
the reduction in number of new materials and the availability of past
materials gave students further incentive to use the search
feature. From informal student notes written directly on the survey,
it appears that searching is not a study or retrieval technique they
use regularly. Rather, it is a technique that they use occasionally,
perhaps when other techniques fail. A small percentage of students (4% in 1994, 10% in 1995) reported that
they used the availability of electronic course materials as an excuse
to miss lectures and discussions. It is difficult to assess how much
the materials contributed to these absences, as there is always a
select population of students who prefer not to attend sessions. For
example, in the advanced class no students reported using the
materials as an excuse to miss class, although there was a small group
who attended very few classes. It is also pleasing to note that at
least one student in the 1995 class wanted to ensure that the web
would not suffer because of the absentee students. This student
reported "Those who miss class because of the WWW materials are only
hurting their own knowledge, because much more goes on in class than
you can get from the Web pages." Others noted that the materials were
not necessarily an appropriate substitute. One stated, "The
blackboards were good review for a class that I had been to, but not
one that I'd missed - I don't think I would change that." One intent of the use of WWW resources and electronic blackboards was
to change student note-taking activities so that they spent more time
paying attention to ideas and topics, and less copying down whatever I
wrote on the blackboard. This Page 836
attempt was successful, in that 93% reported that the resources did
change their note taking habits. Unfortunately, the change was not
necessarily positive. Although the overall average in response to a
question in the 1995 evaluation on the affect of changing note-taking
on learning was 3.1 (with 1 being highly negative, 3 being no change,
and 5 being highly positive), 37% reported a negative effect on their
learning. There were a wide variety of opinions on the usefulness of the
electronic blackboards. In the 1994 class, all students responding to
the question indicated that they used the HyperCard versions of the
blackboards, but only 17% reported using the HTML versions of the
blackboards. While the average usefulness rating was high in both
classes (3.78/5.0 in the 1994 class; 3.6/5.0 in the 1995 class) and
24% of the students in the 1995 class selected the highest possible
rating, 17% of the students in the 1995 gave the blackboards a
negative rating. Surprisingly, some students found this simple
technique quite revolutionary, with one writing "I think that the
blackboards were a great and innovative idea. Everyone talks about
computers in the classroom - in this class, we actually got it."
Another indicated that my intent to change their habits had been
successful, writing "I thought this was very handy, as it left us
freer to think and talk in class." However, there were apparent
disadvantages for some students. This same student also wrote, "Maybe
we (I?) became too dependent on it (the electronic blackboard),
though, because many times I would go back and have no idea what they
meant." Another noted, "I learn better when I take my own notes." While I had hoped that students would avail themselves of materials
from the previous course, most (66%) made no use of past materials. Of
those that did, the primary use was to look at past student homework
assignments for ideas in new homework assignments. However, 93%
reported that they felt that there were general benefits to having
resources from past classes available online. These results are
similar to those from the previous course, in which 33% reported that
they would have used resources from past classes had they been
available (and another 43% said that they might take advantage of such
resources, depending on needs). One student who objected to the past
materials noted that they were somewhat misleading, as the course had
changed from the previous session to the current session.
4 Discussion
The responses described above, in conjunction with responses from the
past course and informal discussions with students make it possible to
answer many of the questions posed at the start of this paper. What materials do students use? They seem to use almost anything that
is made available. This means that they can easily be overwhelmed by
the materials. They are clearly still at the stage in their learning
development in which they need some guidance as to which materials to
use or to avoid. Instructors can provide this guidance by reducing the
number of key materials they use (particularly to short notes or
outlines) and by clearly designating secondary materials. In this
instance, the materials from past courses could have added to the
confusion for students, but the Page 837
separation of those materials should be a benefit rather than a
detraction. Instructors can also aid students by providing clear
trails [Bush 1945] through the web and by organizing the web so that a
student interested in reviewing (or learning) about a topic will know
precisely which sequence of documents is most likely to help. As
[Lanza and Roselli 1991] suggest, while some students benefit from the
non-linearity of hypertexts, others are better served by a fixed,
linear lesson plan. How do students react to the array of materials? In general, they
react positively. As many of us have seen, students tend to appreciate
any extra effort that is devoted to the course. A simple web, with
obvious paths, seems to prevent the chance of students getting lost. A
smaller web also ameliorates negative reactions to a sense of
overload. How do students navigate through the web? Somewhat naively, it
seems. Most seemed only willing to follow links on pages instead of
using a search engine or typing in expected URLs (e.g., a student
without the outline of class 11 should be able to guess that its URL
relative to the root of the course hypertext is
Outlines/outline.11.html). Unfortunately, I would occasionally receive
reports that a page was not available online, when it was available,
but I had neglected to add it to the appropriate index. Finally, students were generally enthusiastic to having access to
questions from other students (and corresponding answers from teacher
or teaching assistants). One reported, "The `recent questions and
their answers' from other students really helped. Often you have a
similar question, but don't feel like asking 10,000 questions."
However, the way in which the questions were distributed did not seem
to matter. For both courses, I often sent questions and answers by
electronic mail, rather than putting them on the web (mostly due to
time constraints), and students seemed satisfied by this. At the same
time, some questions were better answered with web pages, and students
were also happy with them. The results on effect of learning also appear less positive. While the
WWW based materials clearly aided some students, they also had
negative effects on other students. Again, this is an instance in
which instructor guidance can ameliorate the negative
effects. Students need to be reminded that there are a variety of
learning styles, and while some may learn better by "thinking rather
than writing," others need to take notes in order to cement ideas in
their mind [Carrier 1983] It is important to help students learn how
to take notes in conjunction with electronic blackboards and class
outlines, and not use these materials as replacements for their own
notes. However, for those who can benefit from more active
participation and less note taking, these strategies seem particularly
helpful. One reason students may have found negative results is due to the form
of class notes I use, which are quite informal - little more than
partially-outlined notes to myself on the topics I plan to teach, the
ideas I hope to cover, and the general structure of the examples I
expect to use. Often, what I end up teaching bears little resemblance
to the set of notes I hand out. There are some compelling reasons for
using less formal notes: informal notes can highlight key ideas and
provide a glimpse into another perspective for understanding the
material. They can also give students structure for discussion without
excessively biasing the discussion. However, some Page 838
students who used these notes in place of their own discovered that
their informality made them deficient. One student in the advanced
class reported Since most of what we did in class was on the outlines, I tended not
to take notes, so I'd miss it whenever we talk about something not on
the outline. There are other forms of notes and blackboards. Some instructors
choose to use tightly-edited sets of notes that may be of equivalent
quality to a chapter in a published textbook. Some use the web as a
slide authoring tool, so that the printed outline can precisely match
the projected slides or blackboards. In addition to the aforementioned reasons, I find that many students
prefer (or claim to prefer) informal notes and "on the fly"
blackboards. In informal discussions of possible presentation
techniques, many object strenuously to any form of prepared
slide. Some object because they feel that slides prohibit a free flow
of ideas in lecture; in their experience, instructors who use slides
are not willing to look at materials from a different perspective, or
to try an untested experiment in front of the class. Others object
because they feel that slides encourage "lazy teaching"; in their
experience, instructors who use slides have generally not bothered to
rethink the material since they first created the slides. While
neither perception may be correct, such negative perceptions can
adversely influence student reactions to the course, and therefore
decrease student learning. I also find that avoiding slides can better
involve students: if students know that they can participate in the
discussions, influence the direction of the course or lecture, and
have their suggestions taken seriously, they will be more willing to
speak up.
5 Summary
For these courses, the use of WWW-based resources has been
successful. The students, like most college students, are still
discovering how they learn. As such, it is still important for
instructors to design the web in such a way that students are guided
to more essential materials, while still having access to additional
materials. Similarly, students should be reminded that there are
different learning strategies, and not all strategies work for all
students. With proper guidance to students and thought given to the
overall design of the course web, WWW-based resources can be a
successful addition to any course. At the same time, instructors need to do more than just build
webs. They need to evaluate the effects of these webs, both formally
and informally. As the discussion above suggests, it is useful to ask
students not only whether or not they used resources, but how they
perceive the effect of those resources. Through good design and
regular evaluation, positive educational effects can be ensured.
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Acknowledgments This work would not have been possible without the contributions of my
students, research assistants, colleagues, and institution. I am
especially indebted to my students not only for putting up with my
experiments in using the WWW in classroom situations, but also for the
thorough and honest comments they provided in my overly long
evaluation forms. Heather Bach, W. John Burns, James Ford, Kenneth
Harker, Keith Kotay, and Julie Weller provided excellent assistance in
building the webs and in helping students extend them. The Dartmouth
Computing Venture Fund and the Dartmouth Experimental Visualization
Laboratory (and particularly Professor Fillia Makedon) providing
funding and support for the creation of the webs of resources
described herein. Finally, I am grateful to my wife, Michelle, for her
many helpful comments on this work and this paper. Page 841
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