Knowledge Nodes: the Reification of Organizational Communities. The Pizzarotti Case Study
Roberta Cuel (Department of Computer and Management Sciences, University of Trento, Italy and Department of Computer Sciences, University of Verona, Italy)
Matteo Bonifacio (University of Trento, Italy)
Mirko Grosselle (Department of Computer and Management Sciences, University of Trento, Italy)
Abstract: In our work a new approach, the Distributed Knowledge Management (DKM) approach, is used and organizations are seen as constellations of communities, which "own" local knowledge and exchange it through meaning negotiation coordina_ tion processes. In order to reify communities within a DKM system, the concept of Knowledge Node (KN) is used and then applied in a case study: a complex Italian national firm, the Impresa Pizzarotti [and] C. S.p.A. All communities of practices are un_ veiled and reified as KNs within a high level architecture of a DKM system. In this paper it is argued that, even if knowledge has to be organized and made useful to the whole organization, there are types of knowledge that must be managed in an autonomous way, and the DKM approach is a good system to deal with coordination/negotiation processes.
Keywords: communities, distributed knowledge management, knowledge nodes
Categories: C.2.4, H.4.2